At call centers, groups of employees provide customer service via phone calls. If a problem cannot be resolved at the initial level, it is then escalated to a more qualified technician or supervisor. Typically, call centers are quite large, which means there is a significant amount of floor space.
Customer service representatives, also known as call takers, receive a broad range of calls. Some customers are nice and understanding while others are so aggravated that they make verbal attacks on the very people who are trying to help them. As imagined, this can be a high-stress job. To help reduce stress at Maryland call centers, decorative concrete can be used to create a comfortable and enjoyable work environment.
Decorative concrete is available in a variety of beautiful colors, patterns, and textures. Ultimately, this flooring system serves as the foundation for the overall scheme. Instead of a white floor that appears cold and sterile, floors with rich, warm tones make call centers feel more inviting and safe.
There are endless possibilities for colors, patterns, and textures. One option is stamped concrete, such as SunStamp, which combines old world sophistication with modern-day technology. Depending on the stamp used, the finished floor looks like natural stone, slate, travertine, marble, and so on. However, stamped concrete is also used to replicate hardwood, brick, and many other design aesthetics.
Decorative concrete is a great choice for Maryland call centers since both cleaning and maintenance are easy. Cleaning consists of nothing more than sweeping and mopping as needed. For maintenance, after the floor is initially sealed, a new coat of sealer should be applied every two to three years. With this extra layer of protection, the floor retains its beautiful color.
There is also the durability factor associated with decorative concrete in Washington call centers. Considering the high volume of foot traffic on a daily basis, the flooring system has to be able to withstand a lot of use and abuse. Fortunately, decorative concrete is proven to outlast most other materials, making it an excellent investment.
Because decorative concrete resists dust, mold, and various other allergens, the work environment is safer and healthier. This reduces sick days, which increases work production. If you own or manage a Maryland call center, decorative concrete is well worth serious consideration. Overall, you will notice an improvement in worker attitude, which equates to more satisfied customers.